Help
Answers to common questions about ordering on Potlly.
How do I pay?
You pay the kitchen directly, with cash at delivery or pickup, or by Interac e-Transfer if the kitchen accepts it. Potlly never takes card details.
When is my order confirmed?
Your order is a request until the kitchen accepts it. You will see a ready time once it does.
Why is the delivery fee a range?
Some kitchens charge by distance. The cook confirms the exact fee when accepting, and it stays inside the range you saw.
Can I cancel?
Yes, from the order page, until the kitchen starts preparing it.