Help

Answers to common questions about ordering on Potlly.

How do I pay?

You pay the kitchen directly, with cash at delivery or pickup, or by Interac e-Transfer if the kitchen accepts it. Potlly never takes card details.

When is my order confirmed?

Your order is a request until the kitchen accepts it. You will see a ready time once it does.

Why is the delivery fee a range?

Some kitchens charge by distance. The cook confirms the exact fee when accepting, and it stays inside the range you saw.

Can I cancel?

Yes, from the order page, until the kitchen starts preparing it.

Start a new cart?

Your cart has dishes from another kitchen. You can order from one kitchen at a time.

Adding will remove what's in your cart now.